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Tamara –
I have nothing bad to say about the product, my daughter’s hair feel a lot better after pool water. But you guys need to figure out something about the packaging. First time I’ve ordered it the shampoo leaked all over the package, so I returned it and ordered a replacement. It came in a better shape, but the shampoo also leaked! I checked, and the cap wasn’t screwed on tight enough. I’m not going to return it again, because it seems that this time not too much product got wasted, but it will definitely be my concern for the future.
I returned this item over a month ago – why hasn’t the return been processed? I returned it via UPS using the code. How do I contact the seller? –
Helps keep my highlighted hair in good shape despite daily swimming in a chlorinated pool.
AutumnSunset –
I received the conditioner and shampoo, there was conditioner all over both bottles inside the plastic that they were in. It was also in the box. The conditioner lid was unscrewed 1/2 way, I’m not sure where this happened in the packaging phase🥲
Very expensive, really didn’t want the mess or the loss of product😡
Tamara –
I bought this set as a refill for my standard-sized bottles of the same s/c set, which live in my swim bag. The shampoo and conditioner are fantastic – I swim 2-3x/week and they do a very good job of keeping my long hair from getting fried, but without leaving it feeling too greasy or too stripped like some other swim-specific sets do. They’re really my ‘holy grail’ set. My only complaint is that the lids of the refill bottles unscrew during shipment, resulting in the product spilling all over the shipping container. The first set I ordered arrived with the shampoo bottle nearly half-empty, and the box absolutely soaked in shampoo. Amazon offered to replace them with a return; the second set arrived half-unscrewed, but not enough that product had leaked out. Even a tape or shrink-wrap seal around the pump would prevent it from moving so easily. I felt terrible sending an entire set of this stuff back in an unsellable state because of a packaging defect. Fix the lids, pleeeeease!
Amazon Customer –
Great for keeping hair soft after the pool. We use this religiously in the summer.
P –
My whole family used and and we all loved it!
Hannah Muchnick –
I love this set, it is worth the $ for the way it works on hair.
Please note: The packaging and shipping have incredibly major flaws. My first shipment was awful. The entire contents of both bottles were outside of the bottles, and mixed, together, inside the product’s shipping bag. Neither pump bottle was securely tightened, therefore, every bit of the liquid oozed outside of the bottles, in, what I’m sure is supposed to have been a protective bag. That bag was filled with shampoo and conditioner. The bag leaked into the bubble wrap bag, and the bubble wrap bag leaked all over the inside of the shipping box. I did report this, I was sent replacements. Unfortunately, the same situation was repeated, only not to the great extent, as the last shipment. I needed these, so I am putting up with receiving partial product in each bottle, this time. I’m hoping that someone can advise the source of the original packaging to TIGHTEN the pump screw tops securely, prior to shipping. It’s unfortunate that a great product has arrived in such horrible, gooey condition, twice. Please address. Thanks.
kimberly a rausch –
I can feel the chlorine in my hair before shampooing afterwards it’s squeaky clean. Shipping had so much product leaked out because the lids were both loosened